We aim to despatch and deliver your order as quickly as possible.
Within New Zealand, we despatch our orders via Courier with tracking. Delivery can only be made to a physical address NOT to a PO Box. Delivery timeframes are 3-5 working days. All deliveries will require a signature unless otherwise specified by you.
We use NZ Post International Air for all Australian orders unless you opt for a DHL or FedEx courier. (additional cost). Only postal deliveries can be made to a PO Box. All deliveries will require a signature unless otherwise specified by you. Please email us at email@example.com to advise your preferred method of delivery. We will then advise the relevant cost. Please allow the following delivery times for all Australian orders: • Australia untracked (air post) – 6-15 business days.() rural areas longer) • Australia tracked (international courier) – 3-5 business days. Orders over $1000 will require export documentation (at extra cost) and need a formal customs entry.
We use NZ Post International Courier for all orders unless you opt for a DHL or FedEx courier (additional cost). Deliveries may or may not require a signature depending on the delivery method selected. Please email us at firstname.lastname@example.org to advise your preferred method of delivery. We will then advise the relevant cost Please allow the following delivery times for all Non-Australian International orders:
Please note that with all the above options except for NZ Post Express Courier, delivery to a P O Box address is possible to certain destinations. Check with our office if you require this option. All orders over $1000 will require export documentation and requires a formal customs entry. Any customs charges or sales taxes upon entry to your country are excluded from our prices. Any such charges incurred will be your responsibility to pay.
In some instances, there may be small variations to the price shown on your credit card statement from the price you have paid for your order. This occurs because of the time delays, and subsequent exchange rate fluctuation, between the day we charge your card and the day your credit card company charges your account. A surcharge may also be added by some credit card companies for international currency transactions.